Changes to Our Experience
We’re dedicated to ensuring the highest standards of safety, reliability, and flexibility for all our passengers. To that end, we’ve made some changes to our service to keep you and your loved ones safe while you travel.
Please review all the updates below before you book your travel with us.
While C&J passengers and employees are no longer required to wear masks while on board buses or at our terminals, masks are welcome and remain an important preventive measure against COVID-19. Anyone needing or choosing to wear one is encouraged to do so.
To reduce the spread of germs, C&J will no longer accept ID’s as collateral for northbound Boston travel. All passengers must have a valid ticket to board the coach. Tickets must be purchased in advance of travel, either online or at one of our facilities in Portsmouth, NH or Seabrook, NH in order to board the coach.
Please know – The following C&J locations do not operate a ticket counter are Logan Airport and NYC. If you do not have a ticket, you must purchase your tickets online on your phone while you wait for the coach.
Scheduled to travel but don’t feel 100%? We ask that you reschedule your trip to ensure your safety and the safety of those around you. Once you’re feeling better, we’ll be happy to welcome you onboard.
Our buses are equipped with state-of-the-art air filtration systems that help reduce the spread of airborne pathogens.
C&J has enhanced cleaning frequency. Commonly used surfaces in stations such as door handles, counter tops, seating areas and kiosks are cleaned with EPA-registered disinfectants. Our buses are also rigorously cleaned after each trip, including the use of electrostatic disinfection spraying.
We have implemented self-service ticket kiosks at our Portsmouth, Seabrook, and South Station terminals to reduce contact between customers and employees. That said, we always recommend using mobile ticketing.
We’ve made it easy for your travels to be almost entirely touch-free. Riders can book, board, and check their bus status all from their mobile devices. See all the ways C&J makes your travel experience more convenient and contact-free, learn more.
C&J Mobile Ticketing:
C&J makes contact-free travel easy. Riders can book, board, and check their bus status all right from their mobile device. C&J encourages boarding with mobile tickets, where our drivers scan right from your phone.
Receive real-time status updates for C&J arrivals and departures right from your phone.
We know flexibility is important when traveling, especially now, and we have extended our ticketing policies to help our riders.
Boston Expirations Extended
We have extended our expiration date on all Logan Airport tickets, so now they are valid anytime for two years from the purchase date. South Station tickets are valid anytime within 1 year of the purchase date.
No Change fees for NYC tickets
We have eliminated change fees for NYC tickets. If you are unable to make your originally scheduled trip, contact us to change your trip at no additional cost to you! Itinerary changes must be made in advance of your trip’s departure.
For inquiries contact us.
C&J’s Dover Terminal will reopen on a limited basis as part of the service reintroduction. Dover services will be limited to five daily roundtrips to Boston South-Station only.
Logan Airport service will not be available from the Dover Terminal at this time. “We’re not there yet” says Jalbert. “Reintroducing service to Dover through the addition of direct South Station routes is the first step towards expanding options from that location.”
All other riders should plan to use the Portsmouth, NH terminal located at 185 Grafton Drive in Portsmouth or our Seabrook, NH terminal located at 13 Batchelder Road in Seabrook.
Current Dover tickets will be honored for travel in Portsmouth or Seabrook.