Privacy Policy


C&J Bus Lines (“C&J,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, or interact with us.

1. Information We Collect

We may collect the following categories of information:

a. Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and payment information
  • Account login credentials (if applicable)

b. Transaction Information

  • Ticket purchases
  • Travel history
  • Booking details

c. Device and Usage Information

  • IP address
  • Browser type
  • Device identifiers
  • Pages visited and usage activity

d. Communications Information

  • Customer service inquiries
  • SMS opt-in and messaging preferences

We do not knowingly collect sensitive personal information beyond what is necessary to provide our services.

2. How We Use Your Information

We use your information to:

  • Provide and operate our transportation services
  • Process transactions and send confirmations
  • Communicate service updates, alerts, and support responses
  • Send marketing communications (where permitted by law)
  • Improve website functionality and user experience
  • Detect and prevent fraud or misuse

3. Legal Basis for Processing (if applicable)

Depending on your location, we process your information based on:

  • Performance of a contract (e.g., ticket purchases)
  • Your consent (e.g., SMS or marketing communications)
  • Our legitimate business interests (e.g., improving services, security)
  • Compliance with legal obligations

4. How We Share Information

We may share your information with:

  • Payment processors to complete transactions
  • Technology and service providers that help operate our business
  • Analytics and marketing platforms
  • SMS and communication platforms
  • Legal authorities when required by law

Third-Party Service Providers

We use trusted third-party vendors, including:

  • Google Analytics – to understand how users interact with our website and improve performance
  • HubSpot – to manage customer relationships, communications, and marketing activities

We use HubSpot to track interactions such as email opens, clicks, and form submissions in order to better understand engagement and improve our communications.

These providers may collect information such as IP address, device data, and interaction with our website in accordance with their own privacy policies.

We do not sell your personal information.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain website functionality
  • Understand usage and improve performance
  • Support analytics and marketing efforts

For example, we use Google Analytics cookies and HubSpot tracking technologies to analyze traffic and user behavior on our website and communications.

You can control cookies through your browser settings. You may also opt out of Google Analytics tracking by using tools such as the Google Analytics Opt-out Browser Add-on.

Disabling cookies may affect certain website features.

6. Data Retention

We retain personal information only as long as necessary to:

  • Provide our services
  • Fulfill legal and regulatory obligations
  • Resolve disputes and enforce agreements

Retention periods may vary depending on the type of data and legal requirements.

7. Your Privacy Rights

Depending on your state of residence, you may have the right to:

  • Access the personal information we collect about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of the sale or sharing of personal data (note: we do not sell data)
  • Opt out of targeted advertising or marketing communications

To exercise your rights, contact us at customercare@ridecj.com. We may verify your identity before processing your request.

8. State-Specific Privacy Rights

Residents of certain states, including California, Colorado, Connecticut, and Virginia, may have additional privacy rights under applicable laws.

We will not discriminate against you for exercising your privacy rights.

9. SMS Communications

By providing your phone number and opting in, you consent to receive SMS messages related to:

  • Trip updates
  • Service alerts
  • Customer support

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us at customercare@ridecj.com.

We do not share SMS consent with third parties for their marketing purposes.

10. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.

11. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information, including:

  • Secure payment processing
  • Access controls
  • Monitoring and security practices

However, no system can be guaranteed to be completely secure.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact Us

If you have questions about this Privacy Policy or your data, please contact us:

C&J Bus Lines
Email: customercare@ridecj.com
Website: www.ridecj.com