As a valued patron, you are entitled to your personal privacy. With that in mind, C&J Bus Lines has adopted a statement that explains and confirms our commitment to provide you with a variety of travel services while maintaining your personal privacy.

Please note that this statement is subject to change at any time without notice. Every effort, however, will be made to keep it updated to reflect our current policies.

Sharing of Personal Information

C&J Bus Lines will never sell your personal or financial information to any third party. Your personal or financial information, however, may be shared with third parties who are authorized by C&J Bus Lines for the following purposes:

Credit card verification, processing, and fraud detection purposes as part of your ticket purchase.
Legal disclosure to a governmental agency, law enforcement authority, or court as required by law in the good faith belief that disclosure is necessary or advisable.
In addition, if you decide to participate in our marketing programs (including but not limited to customer loyalty, incentives, affinity, promotions, or contests), your non-financial personal information may be released to reputable third parties in order to fulfill certain business requirements of those programs.

Personal Information Collected For Processing Transactions

C&J Bus Lines collects personal information (name, address, phone number, etc.) as well as a credit card number to process transactions. An e-mail address for an online purchase is required if you would like a copy of your confirmation statement e-mailed to you.

For Marketing Programs

C&J Bus Lines collects personal information including email addresses and cell phone numbers to facilitate our marketing programs and communicate with customers who have expressed an interest in upcoming specials, discounts, and helpful travel tips. Often this information is collected on websites that are hosted by companies associated with C&J Bus Lines. You have the choice of joining and opting in for these email or text (SMS) messages in a variety of ways.

By participating in our marketing programs, you agree to honor and abide by the rules and regulations contained therein. Please read all rules before participating.

C&J Bus Lines takes no responsibility for the specific privacy rules or terms and conditions of the contest sponsors or other third parties and we encourage you to examine the privacy policies contained on these sites.

Online Collection of Personal Information

C&J Bus Lines’ website is not directed at children under the age of 13, and accordingly, C&J Bus Lines does not intentionally collect any personal information from anyone under age 13.

Non-Personal Information Collected

IP Addresses

An internet protocol (“IP”) address is a numeric code used to communicate between your internet service provider and the World Wide Web. The IP address does not identify you personally. C&J Bus Lines logs inbound IP addresses to administer our website and to compile aggregate information on site traffic for internal use.

Cookies

Cookies (and similar files such as single pixel GIFs, web beacons, or tags) are small computer files written to your computer when you visit websites. You have the option of setting your browser to refuse cookies. To utilize all promotional offers and discounts on C&J’s website, you need to allow temporary “session cookies” that will go away when your browser is closed. No personal or credit card information is collected by any C&J Bus Lines related cookies.

C&J Bus Lines cookies collect anonymous, non-personal information to make your use of the web site easier and allow C&J to track and improve the effectiveness of our online advertising. For example, when you check the appropriate box, a C&J Bus Lines cookie will remember your origination and destination locations.

C&J also works with online advertising agencies to sell C&J’s services. These agencies use cookies to track which C&J ads you have seen and the amounts you spend on ridecj.com so that we may effectively market to consumers.

Opt-Out Policy

You have the option of being excluded from the various marketing contact lists by opting out at any time. Opt-out requests for contests (including Facebook and other promotions), however, must be received within the duration of the contest to be removed for that contest. To stop messages coming to your cell phone, just reply “STOP.”

To opt out, update, or change any contact information send us an e-mail with your name, e-mail address, and mailing address.

Security

C&J takes reasonable procedures to protect your personal and credit card information from misuse or unauthorized disclosure.

Look for the “s” after “http” in the address line of your browser – this means the information sent from your computer to ridecj.com is encrypted using Secure Socket Layer (SSL) technology.

Links to Other Websites

While we strive to partner with reputable firms, C&J takes no responsibility for any content, information collected, terms and conditions, or privacy rules maintained on any linked site and we strongly encourage you to examine the privacy policies contained on these sites. Please inform us atcustomercare@ridecj.com about any concerns you may have regarding any of our linked sites.

Consent

Your use of C&J’s website, services, and participation in our marketing programs is your express consent to C&J Bus Lines to use your personal information as described above. We reserve the right to make changes to this privacy policy from time to time, and for this reason, we encourage you to review the policy posted at www.ridecj.com periodically.

Have a question or a comment for us?

Contact Us

If you have any questions about the use of your personal information or would like to correct or amend any personal information we maintain about you, please feel free to contact us at customercare@ridecj.com or send a letter to:

C&J Bus Lines
185 Grafton Drive
Portsmouth, NH 03801