Have you heard the news? C&J launched guaranteed seating on our buslines on June 28, 2022. From this moment forward, you’ll always have a reserved seat* on your bus—no more waiting in line and hoping there’s enough room.
You can now book your trip in advance to ensure you get your preferred travel time. But don’t worry—you can always change your reservation if your travel plans change. The easiest way to do so is to log into your C&J account, but you can always call us to change your reservation.
How Does Guaranteed Seating Affect Me?
If you’re a frequent C&J rider, you may find that guaranteed seating makes your life a bit easier. We all have schedules to keep, and if you can’t get on the bus you need, it could affect your whole day. But if you can book your seat in advance, you can be certain you’re getting where you need to be, when you need to be there.
While we always encourage people to book seats in advance, we recognize that doing so isn’t always possible and that plans change. You’ll still have the flexibility C&J riders have come to know and love. Standby seats aren’t going away—but if you crave the structure of a guaranteed seat, consider that craving satisfied!
What about Commuters?
The way you buy your commuter pass has not changed, but how you access it and how it works does with our reservation system.The good news is that our changes won’t affect your regular commute. In fact, the changes we’ve made should make your life easier.
As of right now, commuters can take advantage of the following improvements:
Access to their pass and all reserved rides in their C&J account
Make ticket changes online for free prior to their departure time
Save tickets in their Apple or Google Wallet for easy access
Easy, free, online rescheduling or trip modifications
Free online cancellations of your reservation
Ability to store and use C&J credits toward future purchases
Keep track of your purchases
Easy access to boarding pass
Save your favorite trips with C&J for an even faster checkout
Save credit cards to your account
How Do I Change My Reservation?
The easiest way to change your trip is to create a C&J account; everything will be saved in one place (including your payment information), so it’s a breeze to make adjustments.
However, if you don’t have a free C&J account, you can still change your reservations as a guest. You’ll need your confirmation number to make any changes.
Still Have Questions?
Our goal is to maintain a high standard of service for all of our riders. If we haven’t answered your question here, please check out our FAQs or reach out to us. You can chat with us anytime in the lower right corner of our website, use our Contact Us page, or call us.