C&J Lines Rules & Regulations Policy

Ticket Use and Travel Requirements

All passengers must travel from the locations, on the date and time specified on their ticket.
A valid government-issued photo ID must be presented along with your ticket when boarding.
Travelers to Logan Airport with checked luggage must obtain a C&J-issued terminal luggage tag. Tags are issued based on your Logan terminal destination: Terminals A, B1, B2, C, or E. Tags are available from C&J agents and drivers before boarding.

C&J is not liable for delays caused by traffic, weather, or circumstances beyond our control.
Connections between services are not guaranteed, and schedules are subject to change without notice.
Tickets are non-transferable. If a ticket is used by someone other than the original purchaser, it is considered void and may be confiscated.
For assistance, contact our 24-hour Information Center at (603) 430-1100.

Reservations are required for all C&J services and can be made at www.ridecj.com.
Tickets are non-transferable and valid only for the booked date and time.
All reservations may be canceled before the scheduled departure time. Cancel online through your C&J account or by calling Customer Care at (603) 430-1100.
Canceled trips are issued as C&J travel credits, valid for 365 days from issuance.
Rebooking can be done online or by contacting our Information Center. There is no fee for changes made before departure.
Expired or used tickets are not eligible for rebooking, refund, or travel.

Refunds are available on refundable fare types prior to departure and are subject to a $5 fee per passenger. 
To request a refund for a ticket purchase, contact the C&J Information Center at (603) 430-1100.

Paid parking is available at all terminals on a first-come, first-served basis (maximum duration: 30 days).
Due to limited availability, we recommend arranging drop-off during peak travel times.
If parking is full at the Portsmouth terminal, valet service is available for travelers leaving their vehicles onsite.

A valid photo ID is required for all passengers traveling on an adult fare.
Children without photo ID must be accompanied by an adult with valid identification at the time of ticket purchase.

Kids Ride Free: One child age 16 or under may ride free on trips to Boston South Station or Logan Airport when accompanied by a fare-paying adult (21+). Only one free child per adult.
Children’s Fares: Additional children under 16 may travel at half fare. Passengers aged 17 and above must purchase an adult fare.
Unaccompanied Minors: Children under 16 must be accompanied by an adult (18+). Unaccompanied minors are not permitted to travel.

Each passenger may check up to three (3) pieces of luggage (each within 62 linear inches or 50 lbs).
Overweight luggage (over 50 lbs) must be managed by the passenger unless C&J staff can assist safely. Such luggage will be marked as “HEAVY.”
Additional luggage may incur a fee of $10 per item, space permitting.

C&J's baggage liability is limited to:
- $250 per adult fare ticket
- $150 per half-fare ticket
C&J is not responsible for carry-on items or items exceeding the stated liability.
All luggage must be tagged with the passenger's name and contact information. Free luggage tags are available at terminals.
Prompt baggage retrieval upon arrival is required.

Sporting equipment (e.g., bicycles, surfboards) is permitted as part of your 3-piece luggage allowance on a space-available basis.
Oversized items may be removed at the Seabrook Terminal if space is needed for other passengers’ luggage. Passengers are responsible for ensuring such items are properly transferred.

Cell Phones: We request passengers limit phone use onboard to maintain a quiet and comfortable environment.
Smoking: Smoking and use of electronic cigarettes are strictly prohibited on all C&J buses.
Behavioral Standards: C&J reserves the right to refuse service to individuals under the influence, unable to care for themselves, or acting in a disruptive or unsafe manner. Failure to comply may result in removal and/or notification of local authorities. Suspensions may apply across all C&J services and locations.

C&J is committed to providing accessible transportation to passengers with mobility needs. All service locations are served by lift-equipped buses.
Size and weight restrictions may apply to mobility devices to ensure lift functionality.
Priority seating is available for those not using their mobility device during travel. Pre-boarding is offered whenever possible.

Service Animals: Permitted in accordance with CFR 49 Part 37.167(d).
Pet Program: Small cats and dogs may travel under our carry-on pet policy. Please review the full pet policy at www.ridecj.com.

C&J operates modified schedules on the following holidays and surrounding days:

View our current schedules here.