All C&J tickets are non-transferable. The refund policy is defined by the ticket origin/destination and ticket type:

To initiate a refund of an online purchase contact C&J Customer Care at (800) 258-7111 or customercare@ridecj.com. Tickets purchased at a C&J terminal in Dover, NH, Portsmouth, NH, or Newburyport, MA can be refunded directly by the agent on duty.

New York City Tickets:

Reservations are required for service between Dover, Portsmouth, Tewksbury, Ogunquit (seasonal service), and New York City. Passengers can make reservations online. Tickets are non-transferable must be used on the selected date and time of travel. 

All NYC refund or rebooking requests must be received at least 24 hours prior to the scheduled departure time by contacting the C&J Information Center at (800) 258-7111 or email customercare@ridecj.com.  All requests are subject to a $15 per-passenger, per-transaction fee. If a reservation is not used on the date and time specified on the ticket, the ticket is void and non-refundable.

Boston South Station and Logan Airport Tickets:

C&J does not offer reservations on travel to and from South Station or Logan Airport, you can use ticket while valid to board any of our scheduled buses between your travel destinations. Coaches are boarded on a first-come-first-served basis.

All full-fare tickets are valid within 6 months of the date of purchase. Refunds available on non-expired tickets. A $5 per-passenger, per-transaction refund fee will be applied to all tickets regardless of the ticket type (excluding six-ride and monthly passes, which are non-refundable). An expired or used ticket is not valid for a refund or transportation.

Commuter Tickets & Monthly Passes:

C&J discounted commuter tickets and monthly passes are non-transferable and non-refundable.