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C&J is proud and fortunate to serve our riders, and our company has experienced growth in the past few years because of the support from our customers. As C&J has grown, we’ve offered more routes, more frequent and varied departure options, newer buses, and exciting amenities. We’ve done all that while raising fares very infrequently. But one thing that has become increasingly more challenging in the past few years, for both our staff and our riders, is our parking situation—particularly in Portsmouth and Dover.
Many times our current lots are utilized beyond capacity and to accommodate our passengers over the past three years we have resorted to renting off-site lots at all of our terminals to be able to accommodate the high-demand for parking vehicles as well as implemented valet service and staff to assist our passengers. As these operating costs continue to rise the current system is not sustainable.
We need to make it easier for our riders to park their cars while maintaining the quality, care, and security you’ve come to expect from us. To do this, we are planning to make some changes to how C&J operates parking at our New Hampshire terminals. Explore the content on this page to find out more about who owns the lots, what’s changing, and how it will affect you.
We’ve maintained our parking lots in New Hampshire for more than 30 years.
But many people don’t know that last 20 year the State of New Hampshire actually owns the parking lots around our Portsmouth and Dover terminals that we are contracted to operate and maintain these facilities. Because of this, we’ve been dependent on the state government to increase the amount of parking available and to upgrade the lots.
We continue to pay to maintain the lots, but as costs rise and more people are realizing how great bus travel can be to get to Boston or New York and back, the State had to look for another option rather than shouldering the cost of expanding and resurfacing the lots. C&J is stepping in to take on that cost and responsibility of expanding parking and services at a faster rate than the State could manage, while maintaining quality and security of the lots we use. The State will still own the parking lots, but through a special public/private partnership, we’ll have the ability to make them bigger and more useful for our riders.
Parking will get easier! We’ll have full control over the lots and we will be able to expand them to accommodate growth in both the short and long term.
To make this work, we have to charge a nominal fee for parking to cover our costs. We promise it will be as small a fee as possible, and nothing like the parking rates you would find in Boston or even in downtown Portsmouth. We’re still working out the details on this, but we want to make one thing clear: we are in the transportation business and not the parking business. Our goal is not to increase C&J’s bottom line with parking revenue, but rather to cover the costs to make parking work for our riders moving forward. The State and the cities where the lots are located will receive portions of the parking revenue as well.
Know that we are very conscious and sensitive to fare pricing and will be equally so with parking moving forward. We’re going to have a deeply discounted pass for our frequent riders which will help you out and keep costs as low as possible. We don’t have the details on this yet, but sign up for our newsletter below to learn more in the future. There will be a fee for everyone who uses the lots at our terminals, but our most frequent riders will have a program that benefits them.
You’re welcome to continue to park in the lots C&J controls even if you don’t use C&J, but the costs will apply to anyone who parks in the lots at our terminals. There are two other lots that are free within a short distance of C&J in Portsmouth and in Dover that are designated as free park-and-ride options by the State. We’ll be happy to help you find them when the time comes.
We know this is a big change, and it is not something we’re rushing into. We’re working out details with the State and will keep you updated as we go in 2019. We want to help anyone who is interested to stay in the loop for updates. You can sign up below to get any news that we have on the parking situation. We’ve just begun the process but we believe time is of the essence and we’re hopeful to get this done in a timely manner.