General Information
We pledge to make your travel experience with C&J an enjoyable one. We've added a general information page to provide you with additional travel information you may need along the way. For further assistance contact our Information Center at (800) 258-7111 or email customercare@ridecj.com.
- Purchasing Tickets
- Luggage Policy & Terminal Luggage Tag Program
- Baggage Liability
- Schedules
- Smoking
- Food & Beverages
- Passenger Accessibility
- Photo Identification
- Cellular Phone Use
- Objectionable Persons
- Children's Fares
- Animals
- Misc. Sporting equipment (Bicycles/Surfboards etc.)
- Holidays
Purchasing Tickets
Dover, NH , Portsmouth, NH & Newburyport, MA Transportation Centers:
Tickets can be purchased in our Dover, NH, Portsmouth, NH & Newburyport, MA locations. Please allow 15-30 minutes prior to scheduled departure to purchase your tickets and park your vehicle (FREE PARKING).
South Station, Boston:
Tickets can be purchased in South Station from the Concord Coach Lines counter up until 10:00pm. After 10:00pm, tickets can be purchased from the Driver upon boarding the coach. Commuter passes can not be purchased from this location.
Logan Airport:
Tickets can be purchased in Logan Airport from the Driver upon boarding the coach. Cash and/or travelers checks are accepted. Please—No bills above $50.00. Commuter passes can not be purchased from this location.
Reservations/Advance Purchases:
Reservations are not necessary or accepted. However, tickets other then same-day round trip special fares can be purchased in advance. Advance purchase does not reserve seats for a particular bus. All tickets are open-ended (no expiration date), unless specified on the ticket (eg. same-day Roundtrip), and can be used in either direction.
Luggage Policy & Terminal Luggage Tag Program - for full policy click here
Luggage Allowance: C&J passengers will be allowed two (2) bags and two (2) carry-on items. Excess baggage is subject to a fee ($10.00 per bag), oversized and overweight baggage will be accepted on a space availability basis only.
C&J Terminal Luggage Tag Program: Logan Airport travelers with luggage to be placed under the Motor Coach in the luggage compartments will require a C&J issued terminal luggage tag. Complimentary tags will be provided based upon the passenger's terminal destination at Logan Airport. The following tag options are available: Terminals A, B1, B2, C and E. More info >>
Agents/Drivers in our Dover, Portsmouth and Newburyport terminals will have tags available prior to boarding.
HEAVY LUGGAGE POLICY: C&J Agents and Drivers are not required to handle luggage weighing in excess of 50 lbs/ 23 kg. Overweight luggage will be tagged "HEAVY" by the Agents alerting Drivers and Handlers NOT to handle the Luggage. Passengers must handle their own overweight luggage. If a passenger is unable to handle their overweight luggage it is at the discretion of the C&J employees whether they can handle the overweight luggage in a safe and injury-free manner.
Please note: C&J does not offer freight service
Baggage Liability
$250 Per adult fare ticket, $150 per half-fare ticket. C&J is not liable for Loss or Damage of luggage delivered to our employee for transportation in our baggage compartments, in an amount exceeding the above limits.
Schedules
Every effort will be made to operate according to published schedules. Circumstances sometimes develop beyond our control and accordingly C&J cannot hold itself responsible for errors in timetables, inconvenience or damage resulting from delayed coaches. Connections are not guaranteed and schedules are subject to change without notice.
Smoking
Will not be allowed on any of C&J Coaches.
Food & Beverages
Only non-alcoholic beverages are permitted on C&J Coaches. Food is prohibited.
Passenger Accessibility
C&J offers Wheelchair Accessible Service with a 48-hour notice.
Please call the Information Center at 800-258-7111 to make arrangements for this service.
Photo Identification
Will be required for all passengers traveling with an adult ticket.
Children with no photo ID must be accompanied by an adult with a photo ID upon purchasing tickets.
Cellular Phone Use
C&J respectfully requests, for the comfort and safety of all passengers, customers refrain from cellular phone use while onboard a C&J Coach.
Objectionable Persons
C&J reserves the right to refuse transportation to any person under the influence of intoxicating beverages or drugs or who is unable to take care of themselves or to any person whose conduct is such or likely to be such, as to make them objectionable to other passengers. Passengers not wearing shoes or other protective footwear will be denied transportation.
Children's Fares
Children who have not reached their twelfth (12th) birthday must be accompanied by an adult passenger. One child under five (5) years of age will be carried free of charge. Additional children five (5) years of age or under will be required to pay the applicable half fare. Children who have not reached their twelfth birthday will be charged one-half (1/2) of the adult fare.
Kids Ride Free program: Your child rides free when accompanied by a full fare roundtrip ticketed adult to either Boston/South Station or Logan Airport. Tickets only available in our Dover, NH, Portsmouth, NH, and Newburyport, MA, Locations.
Animals
C & J permits service animals to accompany individuals with disabilities in vehicles and facilities, in accordance with Code of Federal Regulations 49 Part 37.167(d). (Service animal means: any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching a dropped item. Code of Federal Regulations 49 Part 37.3)
Misc. Sporting equipment (Bicycles/Surfboards etc.)
Sporting equipment may be carried free and place in the luggage compartments of the coach as part of the 2 piece Luggage Allowance on a SPACE AVAILABILITY BASIS ONLY. Oversized items may be removed at our Newburyport Terminal to accommodate remaining passengers’ luggage. It is the responsibility of the passenger to ensure their oversized items transfer. For full Sporting equipment guidelines click here
Holidays
Thanksgiving Day and Christmas Day: C&J will be operating a reduced schedule. Contact a C&J representative at (800)258-7111 or (603)430-1100 for details.
The Company will be operating a Holiday Schedule on:
- New Years Day (January 1)
- Martin Luther King Day
- President's Day
- Patriot's Day
- Memorial Day
- Fourth of July
- Labor Day
- Columbus Day
- The day following Thanksgiving
RIDE GREEN !!
Dover, NH
