FAQ
If you are unable to find to locate a particular question, contact our Information Center at (800) 258-7111 or email customercare@ridecj.com.
- Where in Downtown Boston does C&J drop off/pick up?
- Where does the Logan bus drop off?
- Where does the Logan bus pick up?
- Where am I? Where do I go?
- Ticketing
- Do I have to pay to park?
- Why do I need to travel with a valid photo identification?
- Does C&J cancel service due to weather?
- Is the use of cell phones permitted on the coaches?
- Are Reservations Needed?
Pick up and Drop off
Q. Will the Boston/South Station bus drop you off at stops other than South Station?
A. All C&J weekday southbound trips to Boston between the hours of 4:45 am (from Dover, NH) and 7:25am (from Dover, NH) make stops at Haymarket Square and the Financial District before arriving at South Station.
Q. Will the Boston/South Station bus pick you up at any location other than South Station?
A. All C&J departures from Boston depart from the C&J platforms (Platform B) at South Station terminal only.
Q. Where does the Logan bus drop off passengers?
A. All C&J passenger drop offs are conveniently located at upper level of the airport outside of your assigned departure terminal
Q. Where does the Logan bus pick you up at Logan Airport?
A.
- Terminal A: Downstairs, outside of baggage claim, all the way down to the right of the terminal.
- Terminal B: Downstairs outside of baggage claim by the blue and white bus sign at US Airways and American Airlines.
- Terminal C: Outside of baggage claim, wait by the curb.
- Terminal D: THERE IS NO LONGER A PICK UP AT TERMINAL D. YOU MUST GO OVER TO TERMINAL C.
- Terminal E: Downstairs, outside of baggage claim, all the way down to the right of the terminal.
Q. If I am delayed, will the bus wait or can the driver be told to wait?
A. All C&J departures operate on time. Departures will not be delayed for passengers. Once the coach is in motion, it will not stop.
Where am I? Where do I go?
Q. Does C&J provide assistance in finding points of interest or specific addresses in Boston?
A. C&J customer service representatives are able to assist passengers in finding their destination in Boston and or connections to other modes of transportation. Maps are also available upon request.
Q. Where is Amtrak, the commuter rail lines, and the subway in relation to South Station in Boston?
A. All three are located in the main terminal building at South Station. This building is a 3-minute walk from the bus terminal with the walkway clearly signed. Your C&J driver will assist passengers with additional directions.
Q. What is the average cab fare to go across the city from South Station?
A. The average cab fare to go across town is $10.00
Q. Do airlines share any terminals?
A. Most terminals serve more than one major airline.
Ticketing
Q. Is there a student/military/senior discount for tickets?
A. C&J offers a student discount for tickets only with a valid college I.D.. Student discount only applies to roundtrip travel. There are no senior or military discounts at this time. For children's fares, visit our Fares page .
Q. Can I get a refund if I didn't use my ticket?
A. In most cases, yes. Greyhound "Advance Purchases" tickets are non-refundable. If you purchased a C&J round-trip ticket and only used one-way, the refund is less the current one-way fare. Tickets purchased at one of our bus terminals can be refunded, unless the ticket specifically states "No Refund." Be sure to have the credit card you used, if any. If you believe that you hold a Greyhound ticket, please contact Greyhound at 1-800-231-2222 for refund information. For C&J tickets that do continue past our service area, include your name, address, phone number and a reason for refund and mail to: 185 Grafton Drive, Portsmouth, NH 03801. The refund process takes approximately 2-4 weeks. If you are unsure what type of ticket you have, call our Information Center at 1-800-258-7111. A refund application may need to be filled out if you have a manual ticket or if you do not wish to mail the information and tickets directly.
Q. Can someone else use my ticket even though my name is printed on it?
A. The person whose name is on the ticket must be the passenger traveling with us. If your name is on the ticket, you must refund the ticket (less any amount used) and apply the leftover balance to a new ticket for the actual person traveling. Interline tickets must be refunded through our Main Office (see above "Can I get a refund if I didn't use my ticket?"). If you purchased an interline ticket for someone else and your name is on the ticket, a new ticket must be purchased and the other ticket sent into the Main Office for a refund.
Q. Do you sell Amtrak/Downeaster tickets?
A. Amtrak tickets are purchased directly from Amtrak. For more information call: 1-800-USA-RAIL or 207-780-1000. Or visit Amtrak's website at www.amtrak.com.
Q. What if I purchase an excursion ticket and fail to use it on the date of issue?
A. The ticket is no longer usable if travel does not occur on the date of issue.
Q. What happens if there are passes (trips) remaining on my commuter ticket after expiration?
A. The remaining passes are no longer valid for travel.
Q. Where can I purchase a ticket at Logan Airport?
A. Passengers may purchase tickets directly from the C&J operator, who will accept cash or travelers checks only. (No credit cards or checks will be accepted.)
Parking
Q. How long may I park my car at a C&J terminal?
A. There is no maximum length of time that a vehicle can be left at our terminals. However, if you need to park longer than 28 days, please contact us beforehand.
Q. What do I need to know about parking at the teriminals?
A. By following a few simple parking rules, we are confident you will be well on your way to a relaxing travel experience on board C&J.
During weekdays and other peak travel periods, the main parking lot is often full by 8:00am. Please use the overflow lot and park in designated parking spaces.
Vehicles parked in the following non-designated areas will be towed at the vehicle owner's expense:
• Do NOT park on a landscaped area
• Do NOT park in a travel lane and/or on a painted turning radius
• Do NOT block in another vehicle
Partner up with us:
- Allow for 15-minutes prior to your scheduled departure time to purchase tickets and park your vehicle.
- In Portsmouth , when the main lot is full, park in designated areas in the lower lot. A f ree shuttle van service is available from the lower lot between 4:00 AM and 4:00 PM Monday through Friday, and by request on weekends and holidays.
- In Newburyport , if the parking lot is full, see a ticket agent inside for valet options.
Security, Safety, and Comfort
Q. Why do I have to show a photo I.D. to ride the bus?
A. In light of the current world situation, C&J requires a photo I.D. for all passengers. We do not require identification for children under the age of 12 traveling with a parent or guardian; however, if they are traveling alone, they will need a school I.D., passport, or copy of their birth certificate. All persons who are under the age of 18 must also carry a form of identification. These are security measures that we take in the event that there is an emergency and allows us to assist officials in identifying who traveled on a particular day. We do not generate passenger lists for each bus, therefore, we require you to show your I.D. each time you travel. This information is not stored in our system. We print your name on the ticket to ensure that you are the person traveling. If you have questions on acceptable forms of I.D. or special circumstances, please contact the Information Center directly at 1-800-258-7111.
Q. Does C&J ever cancel service due to weather?
A. Generally, C&J does not cancel service due weather unless driving conditions become a threat to the safety of our passengers. Weather cancellations are posted on our website as they become available. Cancellations are also obtained by calling our Information Center at 1-800-258-7111. There are no cancellations at this time.
Q. Are cellular phones allowed to be used on a C&J motor coach?
A. Cellular phones are not permitted to be used on a C&J motor coach except in emergencies.
Q. Are there bathrooms on the bus?
A. Yes. All coaches are equipped with a restroom in the rear of the coach.
Reservations
Q. Are reservations needed to travel on C&J?
A. C&J does not accept reservations, nor are they necessary. Tickets printed are are not date or time specific. Tickets can be purchased at your convenience, at either the day you travel or months before.
BostonConveniently located at the South Station C&J gets you to Boston, and beyond.
Dover, NHC&J's newest departure point
